Refund policy

RETURN AND REFUND POLICY

At Maître Des Barbiers Inc., customer satisfaction matters to us. If you have a question or concern about your purchase, contact us with your order number:

Email: maitredesbarbiers@gmail.com
Telephone: 514-836-7424

Eligible returns

For items that are not final sale, you may request a return within 30 calendar days of delivery.

Items must be unopened, unused, in their original packaging and in resalable condition, with all original components included. Proof of purchase or your order number is required.

All returns must be authorized before shipment. Contact us to obtain a Return Merchandise Authorization (RMA) number and return instructions, including the return address.

Final-sale items

For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged for a change of mind:

  • Beauty and personal-care products, including perfumes and colognes.

  • Hair colour, shampoos, conditioners, hair treatments and styling products.

  • Styling and barber tools.

Opened or used products are not eligible for change-of-mind returns.

These exclusions do not limit your legal rights concerning defective, damaged, incorrectly supplied or otherwise non-conforming products.

Restocking fees and shipping charges

An eligible change-of-mind return is subject to a 20% restocking fee, calculated on the price paid for the returned merchandise. Original shipping and handling charges are not refundable, and the customer is responsible for return shipping.

The same restocking fee applies to eligible returns from orders that received free shipping. It is charged only once.

If a package is refused, unclaimed or returned because the customer provided an incomplete or incorrect address, contact us to arrange a resolution. Where permitted by law, a refund following return of the merchandise may be subject to the 20% restocking fee and applicable shipping charges.

No restocking fee applies when the return results from our error or a product defect. We will cover required return shipping and reimburse applicable original shipping charges in those circumstances, as required by law.

Damaged, defective or incorrect products

Contact us promptly if your order arrives damaged, contains an incorrect item or has a product defect.

Please provide your order number, a description of the issue and photographs where possible. Keep the product and packaging while we assess the situation. If photographs cannot reasonably be provided, contact us so we can discuss another way to assess your claim.

We will arrange an appropriate remedy in accordance with applicable consumer protection laws.

How to return an eligible item

  1. Email maitredesbarbiers@gmail.com or call 514-836-7424 to request authorization.

  2. Follow the return instructions provided by our team.

  3. Pack the items securely and include your order number and RMA number.

  4. Send the package to the return address provided, using a prepaid, traceable shipping service such as Canada Post or UPS. Keep your tracking number and shipping receipt.

Please do not send a return before receiving authorization. We do not accept cash-on-delivery (COD) return shipments.

Refunds

Once your return has been received and inspected, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method within 7–10 business days, subject to any shorter deadline required by law. Your bank or payment provider may require additional time to display the credit.

Any applicable restocking fee and non-refundable shipping charges will be explained in the refund breakdown.

Your consumer rights

Nothing in this policy excludes or limits applicable legal warranties, statutory cancellation rights or other protections under Québec and Canadian consumer laws. Final-sale conditions and restocking fees do not override those rights.

Contact us

Maître Des Barbiers Inc.
Website: maitredesbarbiers.ca
Email: maitredesbarbiers@gmail.com
Telephone: 514-836-7424